Trainee Inquiries
Mobile Device
- Why is the Video screen blank or stopping/lagging?
- Why won’t the Hazard Perception 360 / MotorMind load on my iPad/iPhone?
- Is My Mobile Device Compatible With Defensive Driver Training And Hazard Perception?
- How much data is used to complete an activity?
- How Do I Access My Training From My Mobile Device?
- Do I Need A Mobile App To Access My Training On My Mobile Device?
Navigating My Driver's Portal
- Why do I keep receiving reminder emails about incomplete training?
- What is The 'Courses in Progress' section?
- What is the 'Courses Completed' section?
- What is the 'Courses Available' section?
- What is Policy Course
- Can I Print The Certificate Of Training Completion For Every Targeted Training Module In My Course Pack?
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Hazard Perception Evaluation(HPE)
- What is the Hazard Perception 360?
- Is there a required passing grade for the Hazard Perception 360 (HP)?
- Why Is My Training Taking So Long To Load?
- Why is the lesson displaying a blank screen?
- What steps should I follow if I receive an error code?
- My session stopped halfway through and will not load anymore.
Targeted Training(TT) Modules
- ★ Why is the training activity that I completed not showing up in the ‘Courses Completed’ section?
- ★ What is Hazard Perception 360 with Defensive Driver Training Lessons?
- Why am I receiving emails stating that I have overdue training to be completed?
- Can I retake a lesson if I did not receive the required passing grade?
- My Training Course Is Overdue. Can I Have An Extension?
- Do I have to start my activity from the beginning if my session times out?