Trainee Inquiries
Mobile Device
- Why is the Video screen blank or stopping/lagging?
- Why won’t the Hazard Perception 360 / MotorMind load on my iPad/iPhone?
- Is My Mobile Device Compatible With Defensive Driver Training And Hazard Perception?
- How Much Data Is Used To Complete A Module?
- How Do I Access My Training From My Mobile Device?
- Do I Need A Mobile App To Access My Training On My Mobile Device?
Navigating My Driver's Portal
- Why do I keep receiving reminder emails about incomplete training?
- Can I Watch The President’s Message more than once, after I log in?
- What Is The 'Courses In Progress' Section?
- What is the 'Courses Completed' section?
- What is the 'Courses Available' section?
- What is Policy Course
Login
Hazard Perception Evaluation(HPE)
- What Is Hazard Perception Evaluation(HPE)?
- How Do I complete Hazard Perception Evaluation (HPE)?
- Is there A required passing grade for Hazard Perception Evaluation (HPE)?
- Can I Re-take The Hazard Perception Evaluation(HPE)?
- Why Is My Training Taking So Long To Load?
- Why Is The Module Displaying A Blank Screen?
Targeted Training(TT) Modules
- ★ Why Is The Training Course That I Completed Not Showing Up Under My ‘Courses Completed’ Section?
- ★ What is Hazard Perception 360 with Web-Based Training?
- Why does my reminder email say that I need to complete a specific module, but under 'Courses Available' the only one listed is Hazard Perception 360??
- Why am I receiving emails stating that I have overdue training to be completed?
- Can I Retake a module If I did not receive the required passing grade?
- My Training Course Is Overdue. Can I Have An Extension?
Defensive Driving Training(DDT) Modules
- What Are Defensive Driver Training / Targeted Training Module?
- Why Have I Been Assigned Defensive Driver Training / Targeted Training Modules?
- Why Does My Course Appear In Grey And Have A Lock Symbol Next To It?
- Can I Turn Off The Pulse Training Feature?
- My session stopped halfway through and will not load anymore
- Why won’t the video play?
MotorMind
- What Is MotorMind?
- How Do I Complete MotorMind?
- Why Have I Been Assigned A Targeted Training Module And When Do I Need To Complete It?
- Can I re-take a MotorMind Lesson?
- The MotorMind Video Will Not Play. Why?
- Why Is my training taking too long to load