If your session stops and no longer loads the course ware properly, you may need to make more space on your computer by deleting your temporary Internet files.
*Please be aware, we do not support Internet Explorer (IE) 7 or 8. If you are using these versions of IE, please attempt the training on a supported browser, listed below.
Google Chrome
- Click on the menu button at the top right hand corner (appears as three bars).
- Select More tools.
- From the drop-down menu, clickClear browsing data.
- Select the beginning of time from the drop-down menu.
- Select the following checkboxes: Browsing history, Download history, Cookies and other side and plugin data, Cached images and files, and Autofill form data.
- Click Clear browsing data.
- Close the internet page and open a new one.
- Log in to your AlertDriving account.
Microsoft Edge
- Open Microsoft Edge, select Menu (3 dots icon on top right corner of the browser) > Settings > Privacy & services.
- Under Clear browsing data, select Choose what to clear.
- Select "Cached images and files" and "Cookies and other site data" check box and then select Clear now
Firefox
- Click the menu button at the top right corner (appears as three bars).
- Click Options
- With the Options tab now open, select Advanced from the left hand menu bar.
- Select the Network tab.
- In the Cached Web Content section, click Clear Now.
- Close the internet page and open a new one.
- Log in to your AlertDriving account.
IE Version 9, 11
- Click the gear icon located at the top right corner.
- Click Safety
- From the drop-down menu, select Delete browsing history…
- Select the following checkboxes: Preserve Favorite website data, Temporary Internet files and website files, Cookies and website data, History, Download History, and Form data.
- Click Deleteto finish.
- Close the internet page and open a new one.
- Log in to your AlertDriving account.
Safari on iPad
- On your home screen go to
- Scroll down and select Safari.
- Scroll down and select Clear History and Website Data.
- Close any browsers you currently have open and attempt to log in with a new browser.
If you follow the instructions above and continue to experience issues, please contact our support team at support@fleetdefense.com for further assistance.
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Have more questions? Please click Contact Us and submit a support ticket.