Why Is My Training Taking Too Long To Load?

If you are receiving the error message:  'The course was taking too long to load please read the following article.

Since the training is web-based, your computer and internet connection must meet certain requirements. Reliable Internet connections are required when taking the training, with a minimum of 3.0Mbps class broadband connection. The following operating systems / web browsers are also recommended in order for the training to function properly:

Computer with Windows Vista
o Most recent, stable version of Firefox
o Most recent, stable version of Chrome

Computer with Windows 7
o Internet Explorer 11
o Most recent, stable version of Firefox
o Most recent, stable version of Chrome

Computer with Windows 8
o Internet Explorer 10 or above (IE 11 is recommended)
o Most recent, stable version of Firefox
o Most recent, stable version of Chrome

Computer with Windows 8.1
o Internet Explorer 10 or above (IE 11 is recommended)
o Most recent, stable version of Firefox
o Most recent, stable version of Chrome

Computer with Windows 10
o Internet Explorer 11
o Most recent, stable version of Edge
o Most recent, stable version of Firefox
o Most recent, stable version of Chrome

Mac Computer with OS X EI Capitan or above
o Safari 9.1 or above
o Most recent, stable version of Chrome
o Most recent, stable version of Firefox

iPad with iOS 9 or above
o Most recent, stable version of Safari
o Most recent, stable version of Chrome
o Most recent, stable version of Firefox

Tablet or Smartphone with Android 4.4 or above
o Most recent, stable version of default Samsung browser
o Most recent, stable version of Chrome
o Most recent, stable version of Firefox

If you are not sure if your Internet connection and / or computer meet these requirements, please contact your internal IT department for assistance.

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